The Shangbaotai Helpline is primarily designed for handling automation emergencies on machine or plant control systems. However, we will be pleased to accept your regular spare parts orders or the scheduling of dates with one of our service technicians in order to process them on the next business day. During normal working hours, please contact the service of Shangbaotai Kunshan engineer or switchboard before calling the service helpline.
Please note that any immediate emergency support request will be treated with top priority and that fees will apply. On the other hand, the mere acceptance of a concern of yours is free of charge.